last days in bought some flour tortillas wheat oxxo (Convenience store or convenience store ), calls " Tortillinas " Aunt Rosa de Grupo Bimbo in pack of 20 tortillinas , 550 g, Lot 36 315 : March 18, 2001 with expiration on October 5, but to my surprise instead of 20 tortillinas only package containing 17 tortillinas , which what caused the line to call to Aunt Rosa tel. for D, F. or metropolitan area 91 77 74 07 (01 80091 02 030 is for the interior of the country), in that tel. I took my report, my wondering tel., mail, name, address, birthday and giving me a report number 748022, which was the token of my complaint, I mentioned that soon would contact me a representative to follow up on my report, a few days and were reported representative of the company commented, "Sometimes it is correctly filled bags since the machine stops or goes out and can not stop production to verify that the filling is right ", the representative of the company only asked for an apology for what happened, and he took the blame for the company, but could not do nothing, then the question is" If you know that this happens, that the power goes out, the machine stops, because they do nothing, if you know that happens often, or how many tortillinas saved by the machine stops or goes out (no light plant a company like Bimbo ), but customers if we have to pay full cost of the product by machine error . Well if we get bad service or product purchased is defective, incomplete ... must report it, not keep silent, these reports, complaints, suggestions, comments ... businesses were used to improve products or services and thus satisfied customers.
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